can't activate

smileagain — Tue, 27 Jan 2026 03:24:28 GMT

(I already tried to reboot my phone again, but it didn't work)

I subscribed 50% off (20$ for 60gb) and activated on app, but couldn't finish it, and the app shut down.

I got purchase confirmation email but didn't get activate email summary.

What can I do now?

1. can I proceed this tomorrow with the same condition?

2. or can I cancel it and get a full refund?

It's not my fault and I spent so much time on it. I regret trying PM.

Please let me know what you can do for me and what I should do in details.

Re: can't activate

hTideGnow — Tue, 27 Jan 2026 03:51:02 GMT

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

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