Activated, No esim

Dododo — Tue, 27 Jan 2026 03:40:17 GMT

I tried to set up a new activation during the flash sale. I proceeded through the setup steps in the mobile app, choosing to transfer my Koodo phone number. Upon completing all the steps I got an error stating my service was "not activated".
After waiting a while I received an SMS from Koodo asking to confirm the transfer of my phone number. I confirmed "Yes" to this message.
After this, I tried logging in again after and it seems the activation had at this point succeeded, as it showed me the message "We've noticed you have an active Public Mobile service and would like to confirm your full access".
However on the next step it asks for an OTP code which I cannot receive - my Koodo number has been transferred and and my Public Mobile eSIM was not set up so I have no way of receiving SMS messages.
I double checked my email but there is not QR code to setup eSIM there either.
How can I fix this?

Re: Activated, No esim

hTideGnow — Tue, 27 Jan 2026 03:50:29 GMT

hi @Dododo

can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Activated, No esim in Get Support

Activated, No esim

Re: Activated, No esim