topic Re: how long for CS_Agent to respond to queries? in Get Support

how long for CS_Agent to respond to queries?

bgalberta — Tue, 27 Jan 2026 03:45:39 GMT

I couldn't open a ticket over the weekend, so sent a message to CS_Agent. I haven't heard anything back now, two days later. Is that a normal thing?

Re: how long for CS_Agent to respond to queries?

hTideGnow — Tue, 27 Jan 2026 03:48:46 GMT

hi @bgalberta

usually is within an hour and it has not been good this weekend.

https://productioncommunity.publicmobile.ca/t5/Announcements/Support-Updates-50-Flash-Sale-Promotion/m-p/1404838

Re: how long for CS_Agent to respond to queries?

Frank52 — Tue, 27 Jan 2026 04:59:08 GMT

Due to the current 50% off promotion, the response times are incredible backlogged. The estimated response times from Customer Service are currently 1-3 days. Hang in there.

In normal situations, they normally get back between 30 minutes. Unfortunately, this promotion blew the roof off lol