topic Re: Failed activation in Get Support

Failed activation

Viv7 — Tue, 27 Jan 2026 03:37:12 GMT

Ive tried activating 6 times and they all failed. Ive already been charged, will this be fixed or can I cancel and get my money back?

Re: Failed activation

hTideGnow — Tue, 27 Jan 2026 03:40:42 GMT

hi @Viv7

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

if not, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Failed activation

Naterator — Tue, 27 Jan 2026 03:43:17 GMT

Same issue for me probably system being overloaded as people jumping on last minute deal. Look like only support is to message Csagent as last reply sent link. Not great but will have to wait and see.