Support: Esim not working

AnhHa — Tue, 27 Jan 2026 03:40:26 GMT

Hi,

I transfer my number during flash sale. I transfer successfully to Public Mobile but the sim does not working and visible. I keep resetting the phones but there is still no available esim (SOS).

Please help me!

Andy

Re: Support: Esim not working

hTideGnow — Tue, 27 Jan 2026 03:43:09 GMT

hi @AnhHa

can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it (also make sure you removed other physical sim and disable other esim)

but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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Support: Esim not working

Re: Support: Esim not working