topic Re: Transfer number in Get Support

Transfer number

Silvia_Cyy — Tue, 27 Jan 2026 01:37:09 GMT

Hi,

I transferred my Fizz Canada number to Public Mobile yesterday. However, I can only make a call, and use the internet, but I cannot receive any message. ( I received a message saying that I entered the incorrect account number of my previous provider)．May I request assistance to resolve this issue tonight? Thank you.

Re: Transfer number

hTideGnow — Tue, 27 Jan 2026 01:39:14 GMT

HI@Silvia_Cyy

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer number

rai79 — Tue, 27 Jan 2026 03:35:40 GMT

Hi @Silvia_Cyy,

It looks like your phone transfer was not completed properly. If you didn't respond YES to the approve the transfer within 90 minutes, it can cause the transfer to get stuck. Not to worry though, I have sent you a direct message with the phone number that you can call to re-trigger the porting process. Please check your messages for the phone number to call. Unfortunately, I am unable to post the number in the community forum.

Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage )