Plan upgrade

JassyD — Tue, 27 Jan 2026 03:30:53 GMT

I'm trying to upgrade my plan. It charged my card and the funds are available in my account, but it keeps saying payment failed.

Re: Plan upgrade

hTideGnow — Tue, 27 Jan 2026 03:33:53 GMT

hi @JassyD

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Plan upgrade

hairbag1 — Tue, 27 Jan 2026 03:34:43 GMT

@JassyD

if using the app...log out of the app and shut down cell for a moment...then restart and log in to your Public Mobile account to see if the new plan is actually there.

topic Re: Plan upgrade in Get Support

Plan upgrade

Re: Plan upgrade

Re: Plan upgrade