topic Re: No signal after porting number to public mobile in Get Support

No signal after porting number to public mobile

Hjz_Claire — Tue, 27 Jan 2026 03:24:54 GMT

The system shows porting completed but the phone stuck with SOS all the time with zero signal

Re: No signal after porting number to public mobile

hTideGnow — Tue, 27 Jan 2026 03:26:32 GMT

hi @Hjz_Claire

eSIM?

can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No signal after porting number to public mobile

hairbag1 — Tue, 27 Jan 2026 03:26:52 GMT

@Hjz_Claire

try a network reset to see if that gets things started for you.

Re: No signal after porting number to public mobile

slusagm — Tue, 27 Jan 2026 03:27:26 GMT

@Hjz_Claire

Reboot phone and Reset network settings, check if it helps

if not, ask PM to check and reprovision the sim,

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No signal after porting number to public mobile

Hjz_Claire — Tue, 27 Jan 2026 03:27:28 GMT

Yes eSIM

Re: No signal after porting number to public mobile

Hjz_Claire — Tue, 27 Jan 2026 03:29:23 GMT

I saw the eSIM in the cellular service and already enabled, but it just shows empty signal bar/SOS

No signal after porting

Hjz_Claire — Tue, 27 Jan 2026 14:10:59 GMT

No signal after porting the number from lucky mobile and it has been for last two days already

Re: No signal after porting

hTideGnow — Tue, 27 Jan 2026 14:12:07 GMT

hi @Hjz_Claire

physical sim or esim?

remvoe your Lucky sim or disable Lucky eSIM

Then you can reboot phone and click Reset network settings and you can check again

Re: No signal after porting number to public mobile

Hjz_Claire — Tue, 27 Jan 2026 14:12:16 GMT

No one messaged me back

Re: No signal after porting

Hjz_Claire — Tue, 27 Jan 2026 14:13:49 GMT

It’s eSIM I see it in the system already but there is no signal when I enable it

Re: No signal after porting

Hjz_Claire — Tue, 27 Jan 2026 14:17:28 GMT

Tired everything you mentioned and it just won’t work! And I cannot even use phone to contact you, what a disaster

Re: No signal after porting

Hjz_Claire — Tue, 27 Jan 2026 14:27:31 GMT

it's a eSim and yes I removed lukcy eSim and reboot phone and nothing works, how to I open a ticket

Re: No signal after porting number to public mobile

Hjz_Claire — Tue, 27 Jan 2026 14:28:35 GMT

it's already showed up but it jsut ond have a siginal and it needs to re-provisioned I think . it only shows SOS

Re: No signal after porting

Hjz_Claire — Tue, 27 Jan 2026 15:06:09 GMT

eSIM porting appear to have an issue, I see that in the ceullar serivce but the number was not reigstered. when I call the number using another phone it shows the number I ported over is not equiped for uncoming service

please provide me the number that I can talk to a real person to sort this out? I can't use my phone for the last 2 days... it's not acceptabl

Re: No signal after porting number to public mobile

Hjz_Claire — Tue, 27 Jan 2026 17:25:21 GMT

I opened a ticket but the technical support do not seem to under the issue. can you give me a number so that I can speak to a real person. thanks i stuck in the no service SOS. I can't make any phone call, can't log in to critical applicaoitn, can't make doctor appoint.

Re: Porting issue

Hjz_Claire — Wed, 28 Jan 2026 13:51:12 GMT

can you provide the porting assistance team number, thanks

Re: Porting issue

softech — Wed, 28 Jan 2026 13:58:05 GMT

@Hjz_Claire

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.