topic Re: Subscription Not Activated Issue in Get Support

Subscription Not Activated Issue

WanderingWalnut — Tue, 27 Jan 2026 03:00:53 GMT

I have the following issue and can't get around it, also can't access support either

Re: Subscription Not Activated Issue

Du_tran — Tue, 27 Jan 2026 03:02:19 GMT

Me too

Re: Subscription Not Activated Issue

Sen1987 — Tue, 27 Jan 2026 03:12:47 GMT

The same issue.

Re: Subscription Not Activated Issue

winslow — Tue, 27 Jan 2026 03:26:46 GMT

I have same issue, tried 3 times

Re: Subscription Not Activated Issue

Sen1987 — Tue, 27 Jan 2026 03:28:05 GMT

I have tried many times.

Re: Subscription Not Activated Issue

winslow — Tue, 27 Jan 2026 03:29:43 GMT

app accepted my credit card but says subscription not activated multiple times. Anyone have a link that works to submit a ticket?

Re: Subscription Not Activated Issue

Sen1987 — Tue, 27 Jan 2026 03:32:45 GMT

I am also finding the link to submit a ticket. The credit card has been charged, but it can't be used. This experience is just too bad.

Re: Subscription Not Activated Issue

Frank52 — Tue, 27 Jan 2026 04:10:24 GMT

Hello, that is a common issue that many people encounter. Try to reboot your phone to see if that fixes the problem. If it does not, you will need to write to customer service and explain them your issue. Here is the link to use to get in contact with them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond back to your community inbox so please check on it regular. The only downside is that there are currently very long wait times. The estimated wait time for a response from customer service is 1-2 days due to the overwhelming amount fo people taking advantage of the promotion. Hang in there, they will fix your issue.