Transferring from fizz

Xiaowang1 — Tue, 27 Jan 2026 03:24:50 GMT

I’m transferring from fizz, I received the port out message of fizz and replied yes, but PM message me I entered IMEI wrong, moreover, when I open the PM app to install eSIM, it just unable to complete.

Re: Transferring from fizz

slusagm — Tue, 27 Jan 2026 03:25:40 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

topic Re: Transferring from fizz in Get Support

Transferring from fizz

Re: Transferring from fizz