topic Re: Phone Number Transfer in Get Support

Phone Number Transfer

Jenn84 — Tue, 27 Jan 2026 03:23:19 GMT

Hi there,

I used to be with Lucky Mobile. I recently transferred to Public. I followed the directions for transferring my number and waiting more than 7 days. My number is still not transferred.

Please help.

Re: Phone Number Transfer

slusagm — Tue, 27 Jan 2026 03:24:41 GMT

if you ported from mobile line, it won't be 7 days. Port could be stuck

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Phone Number Transfer

hTideGnow — Tue, 27 Jan 2026 03:24:43 GMT

hi @Jenn84

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage