topic Re: Subscription not activated in Get Support

Subscription not activated

Gen007 — Tue, 27 Jan 2026 02:33:58 GMT

Hello,

I am having the same issue as a few other people. When I try to activate my subscription via the app, step 6 of 6 returned the message ‘Subscription not activated.’ And to contact support.

Re: Subscription not activated

hTideGnow — Tue, 27 Jan 2026 15:45:49 GMT

hi @Gen007

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Cellular?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if you still cannot complete subscription or sim not there, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription not activated

Gen007 — Tue, 27 Jan 2026 02:49:23 GMT

I am trying to activate a physical SIM card with a new phone number and port an existing number upon successful activating. I tried logging out and back in the app, no luck.

Re: Subscription not activated

Gen007 — Tue, 27 Jan 2026 03:17:54 GMT

App now says under maintainance when trying to log inl