topic Re: Activation failure in Get Support

Activation failure

Theebica — Tue, 27 Jan 2026 03:12:37 GMT

I have an iPhone 12 with no eSIM installed. The activation step fails every time regardless of whether I pick transfer or new number. The chatbot doesn’t work and the ticketing system seems to be having issues. Is there anyway to resolve this?

Re: Activation failure

trhalbesma — Tue, 27 Jan 2026 03:13:25 GMT

I’m having the same issue and appears from other posts that lots of others are also having the same issue

Re: Activation failure

hTideGnow — Tue, 27 Jan 2026 03:13:42 GMT

hi @Theebica

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

if not, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation failure

golfball — Tue, 27 Jan 2026 03:16:10 GMT

So you're not getting to the step to install the eSIM? It might be the app having issues because lots of people are trying to sign up.

Re: Activation failure

CSA_PM — Fri, 30 Jan 2026 22:24:57 GMT

Hi @ Theebica

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage