topic Re: Number Transfer Failure in Get Support

Number Transfer Failure

Scuff — Tue, 27 Jan 2026 03:09:58 GMT

I selected to transfer my number from Fido.
Received a text from Fido asking to approve the transfer. I replied "YES" to the text.
Did not receive any more text messages. I assume this means they did not get my previous text.
The 90 minute window expired.
I then received a text from PM:
- You have requested to move your phone number to Public Mobile. A message was sent earlier to authorize the number transfer. We have not received your response. To reinitiate the request, please reply '1' to this text and a NEW message will be sent to authorize the number transfer.
I replied '1' to it, but nothing happens afterward. I tried texting '1' from both the physical Fido SIM and from PM's eSIM.
Do I need to contact Fido or PM about this?

Re: Number Transfer Failure

slusagm — Tue, 27 Jan 2026 03:10:46 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Number Transfer Failure

hTideGnow — Tue, 27 Jan 2026 03:10:54 GMT

HI @Scuff

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number Transfer Failure

Andrea45 — Tue, 27 Jan 2026 03:56:44 GMT

Hi! Could you help me please with the porting support contact as well?

thank you!