topic Subscription not activated in Get Support

Subscription not activated

Lilyhche — Tue, 27 Jan 2026 03:06:00 GMT

Cannot transfer my number and am getting error message Subscription not activated

slusagm — Tue, 27 Jan 2026 03:06:58 GMT

check with PM.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hTideGnow — Tue, 27 Jan 2026 03:07:14 GMT

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage