eSIM

Silversky — Tue, 27 Jan 2026 02:58:12 GMT

When I subscribed a plan, I selected eSIM and used an IMEI number of physical SIM of my iPhone 12 Pro.

And paid it.

(I didn't recognize my phone is using physical SIM, not eSIM.)

However, my subscription didn't go through.
I guess the reason is because my selection of eSIM does not match the IMEI number of physical SIM.
It's a bit complicated situation.
How do I resolve this issue?

Re: eSIM

hTideGnow — Tue, 27 Jan 2026 02:58:49 GMT

hi @Silversky

ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: eSIM in Get Support

eSIM

Re: eSIM