changed plan but being charged immediately rather than on renewal date

Leoniun — Tue, 27 Jan 2026 02:58:41 GMT

Hello,

I changed my plan on January 25, 2025, but I was charged immediately instead of on the renewal date.
Could you please help adjust this so that the plan change takes effect on the next renewal date instead?

Thank you for your assistance.

Best regards,

Re: changed plan but being charged immediately rather than on renewal date

hTideGnow — Tue, 27 Jan 2026 03:01:13 GMT

HI @Leoniun

did you use Change Now option instead of Change on Renewal? if you did, then it was expected

you can try to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic changed plan but being charged immediately rather than on renewal date in Get Support

changed plan but being charged immediately rather than on renewal date

Re: changed plan but being charged immediately rather than on renewal date