topic Re: Signup Problem - Requesting Help in Get Support

Signup Problem - Requesting Help

ipro32 — Tue, 27 Jan 2026 02:46:31 GMT

Hi there,

I signed up for Public Mobile services; I tried selecting a phone number for my new plan and after it kept spinning just gave an error contact an agent. I did contact CS_Agent.

What I did notice I'm unable to login via the app now. Not sure what happened?

Hopefully they can help. Thanks!

Re: Signup Problem - Requesting Help

hTideGnow — Tue, 27 Jan 2026 02:49:20 GMT

hi @ipro32

you were with PM before and you come back?

try uninstall PM app, reboot and reinstall

Re: Signup Problem - Requesting Help

ipro32 — Tue, 27 Jan 2026 02:51:07 GMT

@hTideGnow I have a Samsung S25+ and right now I have a Freedom eSIM on it. Should I be able to add a Public eSIM to the 2nd IMEI while maintaining the Freedom eSIM on SIM1?

Re: Signup Problem - Requesting Help

ipro32 — Tue, 27 Jan 2026 02:52:01 GMT

@hTideGnow Its gives error "ESIM NOT INSTALLED" "Something didn't go right while installing your eSIM"

Re: Signup Problem - Requesting Help

hTideGnow — Tue, 27 Jan 2026 02:52:30 GMT

HI @ipro32

yes, you can , i think S25+ allow dual active esim

Re: Signup Problem - Requesting Help

ipro32 — Tue, 27 Jan 2026 02:55:30 GMT

@hTideGnow I reinstalled the app. Now its saying "Estimated wait time 5min" I'm in the virtual waiting room.

Re: Signup Problem - Requesting Help

ipro32 — Tue, 27 Jan 2026 03:04:25 GMT

@hTideGnow I think I was able to register the eSIM to my SIM2 slot on the S25+. Unfortunately, right now the PM app shows "Maintenance Mode".... "App under maintenance".

Re: Signup Problem - Requesting Help

hTideGnow — Tue, 27 Jan 2026 03:05:16 GMT

hi @ipro32

too many people using it now 😞

so, were you with PM last year and come back for the good deal?

Re: Signup Problem - Requesting Help

ipro32 — Tue, 27 Jan 2026 03:07:06 GMT

@hTideGnow I am keeping my 2 lines with Freedom Mobile. The only reason I'm forced to come back to Public because there's a possibility I might be moving from Ontario again to Lake Louise AB. And that area in Alberta has no Freedom coverage. If I roam for more than 3 months Freedom would terminate my services.

Re: Signup Problem - Requesting Help

hTideGnow — Tue, 27 Jan 2026 03:07:54 GMT

HI @ipro32

I see. The deal is great, you are back at the right time

Re: Signup Problem - Requesting Help

ipro32 — Tue, 27 Jan 2026 03:13:34 GMT

@hTideGnow Yeah I figured for $20 plan might as well join now. Within the next 2 years hopefully something new will pop-up.

Re: Signup Problem - Requesting Help

ipro32 — Tue, 27 Jan 2026 03:35:10 GMT

@hTideGnowThe app is in Maintenance Mode. I have zero access to MyAccount even via website. I was also double charged. They double charged me $11.30. This isn't looking good and I literally just subscribed.