Transfer to new device trouble - failed eSIM installation

allykitkat — Tue, 27 Jan 2026 02:46:39 GMT

Hello,

I am trying to activate/transfer my number and cellular network to a new phone and I am having a lot of difficulty. I followed all of the steps and troubleshooting. Every time I try to install the new eSIM it fails and says "Error. Something went wrong. Please try again". It has failed more than 3 times and I have not received any QR code. I just want to use my new phone with my same number and subscription.

Thank you for your help!
Alexandra

Re: Transfer to new device trouble - failed eSIM installation

hTideGnow — Tue, 27 Jan 2026 02:47:46 GMT

hi @allykitkat

can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Transfer to new device trouble - failed eSIM installation in Get Support

Transfer to new device trouble - failed eSIM installation

Re: Transfer to new device trouble - failed eSIM installation