topic Re: Issues with porting old number from Fizz to Public Mobile in Get Support

Issues with porting old number from Fizz to Public Mobile

SomethingRandom — Tue, 27 Jan 2026 02:36:57 GMT

Hello,

I'm having issues with porting old number from Fizz to Public Mobile. I downloaded the Public mobile app and proceeded with the onscreen prompts to port the old number. I got the message from my old provider and approved the porting and then it said that it was having trouble transferring the number due to incorrect ENS/MEID. It has been over 24 hours and I haven't been contacted yet.

I read other messages and this seems to be a very common issue. Is there any solution?

Re: Issues with porting old number from Fizz to Public Mobile

hTideGnow — Tue, 27 Jan 2026 02:39:23 GMT

hi @SomethingRandom

you need to provide account number

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issues with porting old number from Fizz to Public Mobile

Eawood — Tue, 27 Jan 2026 02:46:02 GMT

Can you please send me the PM porting support number as well?

Re: Issues with porting old number from Fizz to Public Mobile

hTideGnow — Tue, 27 Jan 2026 02:46:38 GMT

HI @Eawood

yes, and sent

Re: Issues with porting old number from Fizz to Public Mobile

moab — Tue, 27 Jan 2026 03:10:39 GMT

hi can you let me know the solution as well

Re: Issues with porting old number from Fizz to Public Mobile

SomethingRandom — Tue, 27 Jan 2026 03:45:17 GMT

Check your PM. I forwarded the message that I got from someone else. It seems like you need to contact porting team and see how it goes from there.