topic Old Number on Sim Card in Get Support

Old Number on Sim Card

Ingme — Tue, 27 Jan 2026 02:44:49 GMT

Just ported in this morning and all is working except the sim card is still displaying the temporary old number in the settings and not the new ported number. I tried resetting the Pixel phone and removing the sim card. Will it change on it's own or is there something else to try?

Re: Old Number on Sim Card

hTideGnow — Tue, 27 Jan 2026 02:46:15 GMT

hi @Ingme

can you confirm if inbound calls to your ported number is going to the PM sim ?

if so, it is ok, the phone number will eventually change. Try Reset network settings after couple days

if you are using eSIM, you can wait a month and rebuy a new eSIM and it will correct it

Re: Old Number on Sim Card

Ingme — Tue, 27 Jan 2026 02:51:09 GMT

Yes, I only have the sim card and one disabled e-sim from a deactivated account.

Does any info have to be added when you do a mobile network reset or does that get automatically added from the service?

Re: Old Number on Sim Card

Ingme2 — Sat, 31 Jan 2026 12:28:53 GMT

Update: After trying phone reset, mobile network reset and waiting, the problem was resolved by contacting CS as they said there was an error in the account