topic Re: Subscription not activated in Get Support

Subscription not activated

Mrunalib71 — Tue, 27 Jan 2026 02:34:04 GMT

Trying to activate my subscription but keep getting subscription not activated at step 6

hTideGnow — Tue, 27 Jan 2026 02:34:47 GMT

eSIM or physical sim?

try reboot the phone and login to app again and see if you can complete the subscription

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Mrunalib71 — Tue, 27 Jan 2026 02:39:05 GMT

Esim

hTideGnow — Tue, 27 Jan 2026 02:40:26 GMT

and for eSIM, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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