topic Re: Activation failed in Get Support

Activation failed

Sanghi — Tue, 27 Jan 2026 02:28:15 GMT

I tried several times to activate my subscription. I cant proceed at all.

Re: Activation failed

hTideGnow — Tue, 27 Jan 2026 02:29:57 GMT

what error you got

or ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation failed

Sanghi — Tue, 27 Jan 2026 02:38:54 GMT

it shows subscription nit activated

Re: Activation failed

rai79 — Tue, 27 Jan 2026 03:47:08 GMT

If you are stuck on Step 6, you will need to contact Customer Service to get that resolved. It is a common issue that they can fix. Use the following link to write to customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There is currently a long wait time for a response back unfortunately. The average wait time is 1-2 days so keep checking your community inbox for a response. Hang in there, it will get resolved!