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judepark — Tue, 27 Jan 2026 02:28:00 GMT

I happily joined couple days ago but could not make it. It was impossible to transfer my own number so could you cancel my order and return please. Thanks

Re: cancel

hTideGnow — Tue, 27 Jan 2026 02:30:27 GMT

hi @judepark

what was the transfer issue?

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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Re: cancel