Subscription not activated

cc96ai — Tue, 27 Jan 2026 01:39:52 GMT

I got the screen "Subscription not activated"

Something didn't go right while activating your subscription. Click below to contact a customer support agent
I try 3 times already, which shows the same screen, so what is my next step?

Re: Subscription not activated

hTideGnow — Tue, 27 Jan 2026 01:42:04 GMT

HI @cc96ai

try reboot the phone and login to app again and see if you can complete the subscription

if not, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Subscription not activated in Get Support

Subscription not activated

Re: Subscription not activated