topic Re: Activation not working from Fizz in Get Support

Activation not working from Fizz

Ren123 — Tue, 27 Jan 2026 01:36:33 GMT

I can't enter my 8 digit Fizz account number, and when I put 4 leading zeros - it gives me an activation error

Can we please fix this?

hTideGnow — Tue, 27 Jan 2026 01:40:16 GMT

the zeros should be at the back

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Ren123 — Tue, 27 Jan 2026 01:42:28 GMT

@hTideGnow I tried zeros at the back as well and no luck

hTideGnow — Tue, 27 Jan 2026 01:46:44 GMT

you will have to call the number or message PM agent and ask them to check then

and when you got the answer, please post here to share