topic QR code to activate but failed in Get Support

QR code to activate but failed

Chingching88 — Tue, 27 Jan 2026 01:36:11 GMT

it's about activating eSIM. I haven’t successfully installed my eSIM, have issued a ticket via App, previous carrier cancelled the service and now the new one is not starting by all means. What can I do? How long shall I wait for any response of the issue, I cannot reach to any people/representatives via chat online. I cannot make any phone calls even to the customer service.

Re: QR code to activate but failed

hTideGnow — Tue, 27 Jan 2026 01:41:02 GMT

hi @Chingching88

can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: QR code to activate but failed

rai79 — Tue, 27 Jan 2026 03:33:44 GMT

Hi @Chingching88,

There is a very high volume of requests with customer service at the moment. the average response time is 1-2 days unfortunately. That said, they will resolve your issue when they respond to your. It can be stressful but hang in there. Your service will be fine once they get back to you!