topic Re: Subscribing to new plan issue in Get Support

Subscribing to new plan issue

Zzzs24 — Tue, 27 Jan 2026 01:28:06 GMT

Hello I signed up for the $40 50% off plan on Friday evening and now I don’t see it on my account anymore as an existing customer. What happened ? I made a ticket, but no one has responded as of yet

Re: Subscribing to new plan issue

Sansan — Tue, 27 Jan 2026 01:31:49 GMT

Existing members are not eligible for this plan. Did you create a new account to get the offer?

If you changed to there should be a message on the main page that says upcoming charges with the next due date and amount due.

Refresh your screen. Tickets are behind.

Re: Subscribing to new plan issue

hTideGnow — Tue, 27 Jan 2026 01:33:49 GMT

hi @Zzzs24

some existing customers got the deal but are unsure if they really get it too.

ask PM support agent to confirm, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscribing to new plan issue

Zzzs24 — Wed, 28 Jan 2026 00:05:31 GMT

They actually were able to until Public Mobile patched it on Friday evening