topic transfer issue in Get Support

transfer issue

Ronan2 — Tue, 27 Jan 2026 01:21:32 GMT

hi, there

i transferred my mobile from fuzz to public mobile, outgoing calls work, but incoming calls and SMS still do not work. it’s already over 24 hours, please help me resolve this issue.

thank you very much.

Re: transfer issue

Handy1 — Tue, 27 Jan 2026 01:22:18 GMT

@Ronan2

You can try porting team for live support , will send you the number private message as we not allowed to post it here

if they are unable to help you need to contact support by

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: transfer issue

OfficialDini — Tue, 27 Jan 2026 01:30:06 GMT

Hey @Handy1 ,

Would you be able to send me the details of the porting team by private message as well?

Thanks very much!

Re: transfer issue

Handy1 — Tue, 27 Jan 2026 01:32:18 GMT

@OfficialDini Sent !

Re: transfer issue

Frank52 — Tue, 27 Jan 2026 03:20:08 GMT

Hello @Ronan2,

It looks like your phone transfer was not completed properly. If you didn't respond YES to the approve the transfer within 90 minutes, it can cause the transfer to get stuck. Not to worry though, I have sent you a direct message with the phone number that you can call to re-trigger the porting process. Please check your messages for the phone number to call. Unfortunately, I am unable to post the number in the community forum.

Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage )