sujet Didn’t receive authorization sms after transfer number dans Get Support

Didn’t receive authorization sms after transfer number

ShafiMohammed — Tue, 27 Jan 2026 01:11:38 GMT

I have Submitted transfer number but didn’t receiver any confirmation sms but able to see public mobile network and can use it but incoming messages and calls are not allowing

Re: Didn’t receive authorization sms after transfer number

Handy1 — Tue, 27 Jan 2026 01:19:59 GMT

@ShafiMohammed

You can try porting team for live support , will send you the number private message as we not allowed to post it here

if they are unable to help you need to contact support by

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Didn’t receive authorization sms after transfer number

hTideGnow — Tue, 27 Jan 2026 01:20:07 GMT

hi @ShafiMohammed

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Didn’t receive authorization sms after transfer number

ShafiMohammed — Tue, 27 Jan 2026 01:34:42 GMT

No message from old carrier at all