Port problem from Fizz

JimmyJazz53 — Mon, 26 Jan 2026 21:33:17 GMT

I'm having the same issue porting over from Fizz. Could you send me the support phone number?

Thanks!

Re: Port problem from Fizz

softech — Mon, 26 Jan 2026 21:33:23 GMT

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: Port problem from Fizz

sulris — Tue, 27 Jan 2026 00:52:17 GMT

Hi I'm running into the same issue, could you please PM me the support number as well?

topic Re: Port problem from Fizz in Get Support

Port problem from Fizz

Re: Port problem from Fizz

Re: Port problem from Fizz