topic Re: Porting Issue from Fizz in Get Support

Porting Issue from Fizz

sulris — Tue, 27 Jan 2026 00:38:46 GMT

I recently tried porting over from fizz but I got this message. Can I get the porting team's number?

"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team will contact you shortly using your original phone number or the alternate number provided."

Re: Porting Issue from Fizz

computergeek541 — Tue, 27 Jan 2026 00:39:56 GMT

@sulris wrote:
I recently tried porting over from fizz but I got this message. Can I get the porting team's number?
"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team will contact you shortly using your original phone number or the alternate number provided."

Double check your Fizz acount number. Nobody will contact you unless you first contact Public Mobile. Please send a private message to CS_Agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting Issue from Fizz

sulris — Tue, 27 Jan 2026 00:44:09 GMT

Thanks. I've submitted a ticket and the port initiation from fizz has gone through since I replied "Yes" but a couple minutes later I received that text from above.

Now I have both fizz and public mobile (temporary number) active. I try to reinitiate the number transfer with public mobile but now it says invalid phone number.