topic Re: SMS not working in Get Support

SMS not working

eny107 — Mon, 26 Jan 2026 17:47:21 GMT

Ported my phone number from freedom to PM. It's been over 24 hours and I'm still not able to receive any SMS. Data, calls (outgoing and incoming), and SMS outgoing works.

Tried rebooting my phone and turning off/on imessage but didn't work. Submitted a customer support request but heard nothing. Any other tips on how I can get this resolved ASAP?

Re: SMS not working

hTideGnow — Mon, 26 Jan 2026 17:49:11 GMT

HI @eny107

look like your PM Sim and account was not setup properly on the system.

YOu will need PM agent to help.   submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SMS not working

Frank52 — Mon, 26 Jan 2026 18:41:50 GMT

Did you check your APN settings?

Please review this article for more information:

https://www.publicmobile.ca/en/get-help/articles?category=_articleCategory_device-support&subcategory=_articleSubCategory_apn-settings

Re: SMS not working

eny107 — Tue, 27 Jan 2026 00:33:30 GMT

Submitted the ticket and still haven't heard anything back. Are you able to provide the porting team support phone number?