topic Re: eSim activation failure. Cant submit ticket (submit is greyed out). Cant log in on computer. in Get Support

eSim activation failure. Cant submit ticket (submit is greyed out). Cant log in on computer.

KevinSilvestri — Tue, 27 Jan 2026 00:02:30 GMT

Logged into the app to activate eSim. Disconnected from old Telus line, got a text from Koodo saying welcome to the service?? Reset my network settings. Reset my phone. Re scanned the QR, just getting errors and to contact provider. Cant contact provider with ticket because submit is greyed out and wont let me. Tried switching to incognito, nothing. Tried firefox, nothing. Cant log into on desktop as its sending log in codes to my number that is DISCONNECTED!

Help please.

Re: eSim activation failure. Cant submit ticket (submit is greyed out). Cant log in on computer.

Chalupa_Batman — Tue, 27 Jan 2026 00:25:31 GMT

Here is how to contact customer service.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.