topic Number Transferred From Koodo - No Service in Get Support

Number Transferred From Koodo - No Service

Gaudon — Tue, 27 Jan 2026 00:43:55 GMT

I just took the 50% off deal and transferred my service and number from Koodo. It's been about 40 minutes or so and I still do not have cellular service with public. I have confirmed with Koodo the number transfer, account cancellation and transfer email, and final invoice paid.

How long is this expected to take as I need access to my number for various 2 factor authentications.

Re: Number Transferred From Koodo - No Service

Chalupa_Batman — Tue, 27 Jan 2026 00:20:57 GMT

With Koodo, best to create a ticket for assistance.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Number Transferred From Koodo - No Service

Gaudon — Tue, 27 Jan 2026 00:42:13 GMT

Service is working now, looks like it took about an hour.

Re: Number Transferred From Koodo - No Service

Frank52 — Tue, 27 Jan 2026 03:04:01 GMT

Thank you for the update! I'm glad that you were able to get your service up and running!