topic Email Response! in Get Support

Email Response!

magimug — Tue, 04 Jan 2022 23:18:03 GMT

Well I finally got an email response to my original "help me" email from Wednesday

According to the email the activation/porting error occurred because the PIN number was incorrect

I always use the same 4 digit PIN so I called Virgin just to make sure and it was the right PIN I provided

Porting glitch or has anyone else gotten this error?

(Pm'd a Mod a couple of days ago...too bad I can't edit those with new info)

Re: Email Response!

Luddite — Sun, 13 Nov 2016 23:17:13 GMT

Try your Virgin SIM; if it works keep using it until your problem is fixed. Do not cancel your Virgin account.

Allow several more days for a response to your private message.

Re: Email Response!

computergeek541 — Mon, 14 Nov 2016 01:19:23 GMT

magimug wrote:

According to the email the activation/porting error occurred because the PIN number was incorrect

I always use the same 4 digit PIN so I called Virgin just to make sure and it was the right PIN I provided

The account number is surely the favored piece of information that the carriers request when the customers asks for a number to be ported in. Did you grab the account number from Virgin when you were talking to them? I would have the request resubmitted using account number (especially considering it already failed using PIN).

Re: Email Response!

magimug — Mon, 14 Nov 2016 01:36:52 GMT

I did just that...my pm to them included absolutly every bit of info pertaining to my account new and old...almost was tempted to give them the name of my firstborn and what I have for breakfast on that day just for good measure...lol