topic Re: Porting issue - Resolved in Get Support

Porting issue - Resolved

chrisv713 — Sun, 25 Jan 2026 04:48:26 GMT

I am porting from Fizz to Public Mobile. I replied to the text to accept the number transfer. It’s been almost 5 hours. I can only call people. I cant receive calls or send/receive texts.

Update: it’s been resolved!

Re: Porting issue

slusagm — Sun, 25 Jan 2026 00:54:27 GMT

there are many porting issue from Fizz today, it looks to me it is more a Fizz issue than Public Mobile. But check with both Fizz and PM

for PM, there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Porting issue

computergeek541 — Sun, 25 Jan 2026 00:54:28 GMT

@chrisv713 wrote:
I am porting from Fizz to Public Mobile. I replied to the text to accept the number transfer. Its been almost 5 hours. I can only call people. I cant receive calls or send/receive texts.

It should have been completed by now, but outgoing text messages shouldn't be getting affected by a failed or incomplete number port. Please open a ticket and ask a Public Mobile customer support agent to look into this.

Re: Porting issue

Taknox — Sun, 25 Jan 2026 01:07:02 GMT

Could you also message me the PM porting assistance team number? Having a nightmare transferring from Koodo

Re: Porting issue - Resolved

Yklieu — Sun, 25 Jan 2026 15:08:02 GMT

Hi, I am also porting from Fizz over to Public Mobile. I received the text message from Fizz to transferred my number over successfully. I am able to call and receive text messages from friends and families. But unable to receive my code from Public Mobile to sign into my account. It’s been over 20 hours since I ported my number to PM

Re: Porting issue

tizianasch24 — Sun, 25 Jan 2026 19:34:05 GMT

Can you please send me the number as well? I have issues from fizz to public

Re: Porting issue

hTideGnow — Sun, 25 Jan 2026 19:35:46 GMT

hi @tizianasch24

sent. , please check community inbox

Re: Porting issue

courtney999 — Mon, 26 Jan 2026 02:04:52 GMT

I too have been stuck in limbo swapping from koodo, for over a day now, no responses to my ticket or private message to CS team. I'd love that phone number as well PLEASE THANK YOU 🙂

Re: Porting issue

hTideGnow — Mon, 26 Jan 2026 02:07:19 GMT

hi @courtney999

sent. check your inbox

Re: Porting issue - Resolved

bhardwajanuj — Mon, 26 Jan 2026 13:54:11 GMT

Hi @hTideGnow I have a similar issue, can you please share the porting team’s number with me as well, thanks

Re: Porting issue

rbegin14 — Mon, 26 Jan 2026 14:39:43 GMT

Can you send me the porting number too? I'm also having an issue porting from Fizz to Public. I can't send texts. Thanks.

Re: Porting issue - Resolved

TVU — Mon, 26 Jan 2026 15:16:42 GMT

Hi @hTideGnow ,

I'm having the same issue, can you please send me the porting team number as well?

Thanks so much

Tony

Re: Porting issue

ctpmwtf — Mon, 26 Jan 2026 15:43:47 GMT

Can you send me the number too? I have the exact same issue for moreover than 2 days and the tickent/DM system is trash, no one is answering me

Re: Porting issue

Bandre — Mon, 26 Jan 2026 16:00:18 GMT

Hey would you be able to share that number with me as well? Much appreciated!

Re: Porting issue

Jisnam — Mon, 26 Jan 2026 16:48:20 GMT

Hi could you please share the number through DM? thank you in advance!

Re: Porting issue - Resolved

tonyxw — Mon, 26 Jan 2026 17:05:57 GMT

Hi @slusagm, I am having exactly the same issue porting from Fizz to Public Mobile, could you also message me the number to contact the porting assistance team? Thank you so much!

Re: Porting issue

Rachel789 — Mon, 26 Jan 2026 17:06:20 GMT

Hi, could you please share the number through DM? thank you!

Re: Porting issue - Resolved

hTideGnow — Mon, 26 Jan 2026 17:07:19 GMT

hi @tonyxw and @Rachel789

message sent. Please check community inbox

Re: Porting issue - Resolved

Bstock — Mon, 26 Jan 2026 17:13:52 GMT

Hello, can you please send me the number. I have the same issue porting from Fido

Re: Porting issue

Bstock — Mon, 26 Jan 2026 17:17:00 GMT

@slusagm can you please DM me the number please? I have the same.e issue porting from Fido. They say PM needs to now send the info

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