topic Re: Subscription not activated in Get Support

Subscription not activated

Lu10 — Sun, 25 Jan 2026 22:56:03 GMT

Hi,

I’ve completed the payment successfully, but my activation is failing at Step 6 (Activate) while transferring my number from Fizz to Public Mobile using eSIM.

It keeps showing:

“Subscription not activated. Something didn’t go right while activating your subscription.”

My payment has already been charged, but my number transfer and activation are stuck and not completed. Anyone knows how to solve it? Thanks!

Re: Subscription not activated

Handy1 — Sun, 25 Jan 2026 23:02:56 GMT

@Lu10 You need supports help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription not activated

hzz4343 — Mon, 26 Jan 2026 23:46:55 GMT

I got the same issue. Did you solve it

Re: Subscription not activated

aj43 — Tue, 27 Jan 2026 02:04:26 GMT

same issue

Re: Subscription not activated

CSA_PM — Wed, 28 Jan 2026 15:04:23 GMT

Hi

I sent you a private message to your created ticket.