topic Re: Check status of ported number in Get Support

Check status of ported number

KyleHari — Mon, 26 Jan 2026 23:31:17 GMT

Hey all. I was able to successfully port over 3 numbers yesterday from physical sim on Fido to eSim on Public Mobile. I am trying to port over the final number from my Fido account to a physical sim. I started the process in the app but lost internet connection and ran into errors when I tried accessing my account again. Now the Public Mobile sim seems active when I put it into another spare phone, but I never received a text to initiate the process like I did for the last three lines. Losing the connection probably messed something up so was wondering if I can see where it is stuck at.

Re: Check status of ported number

hTideGnow — Mon, 26 Jan 2026 23:33:44 GMT

hi @KyleHari

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage