topic Unable to install eSIM in Get Support

Unable to install eSIM

gl17ch — Mon, 26 Jan 2026 23:16:02 GMT

I tried rescanning the QR code, but it wouldn't work.

Getting error "Unable to activate esim. you can try again or contact your carrier for assistance."

Please help me activate my public mobile number as i have already lost 3 days and also paying for the other provider.

Re: Unable to install eSIM

hTideGnow — Mon, 26 Jan 2026 23:19:42 GMT

hi @gl17ch

try reboot phone and relogin the app

and check if the the PM esim already installed on the phone, check sim Manager or Settings -> Cellular. If not there, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to install eSIM

gl17ch — Mon, 26 Jan 2026 23:23:31 GMT

I did try, and I submitted a ticket 2 days back. No response yet.

Re: Unable to install eSIM

CSA_PM — Fri, 30 Jan 2026 21:40:58 GMT

Hi @gl17ch

Was the issue resolved? Csa_agent is waiting for your answer in the private ticket.

Re: Unable to install eSIM

gl17ch — Fri, 30 Jan 2026 23:12:47 GMT

Hey, I purchased a new eSim as i was not able to activate from email. I also lost close to 6 days from the day of subscription. Do you think you can credit back the eSim cost and prorate refund the 6 days? TIA

Re: Unable to install eSIM

computergeek541 — Fri, 30 Jan 2026 23:20:49 GMT

@gl17ch wrote:
Hey, I purchased a new eSim as i was not able to activate from email. I also lost close to 6 days from the day of subscription. Do you think you can credit back the eSim cost and prorate refund the 6 days? TIA

The above is something that you're going to need to discuss with the customer support agent privately.