Esim fail

avielko — Mon, 26 Jan 2026 23:09:46 GMT

My esim installation failed, then I tried the qr code but that also didn’t work. I checked my cellulars but it’s definitely not there. I created contact tockets multiple times but I didn’t get anything back from the carrier.

Re: Esim fail

hTideGnow — Mon, 26 Jan 2026 23:12:33 GMT

hi @avielko

can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Esim fail in Get Support

Esim fail

Re: Esim fail