topic Re: Online game in Get Support

Online game

QianHe — Sat, 24 Jan 2026 23:58:47 GMT

Hi :

Newly join the pb family, if anyone can help me here, I play mobile legends ( similar as league of legends) when I logged in game using 5G data and try to match a game, it couldn’t matching at all. I searched around but fail to find a solution.

When my phone connects to wifi, it doesn’t have any problem, only go on data, I can’t play a group game coz failing matching.

please help me

thank u

Re: Online game

hTideGnow — Sun, 25 Jan 2026 00:01:37 GMT

hi @QianHe

some confirmed Telus network that PM uses will throttled the network usage a bit for video and gaming

one way to bypass it is to use VPN service. But remember even with VPN, the upload speed is always just 10% of your download speed. So, 5G plan has 250Mbps DL but around 25Mbps UL

Re: Online game

Brian42 — Mon, 26 Jan 2026 17:18:01 GMT

This is happening to me too, @hTideGnow suggests that it is throttled, but that is incorrect. I've played that game on slow networks before and it doesn't stop the matchmaking.

A vpn does work for me, but it's quite disappointing to have cellular data and not being to use it for this app.

Re: Online game

hTideGnow — Mon, 26 Jan 2026 17:21:56 GMT

hi @Brian42

it is a Telus network settings. Many mobile carriers are going that route too

Re: Online game

QianHe — Mon, 26 Jan 2026 22:48:49 GMT

Hi @Brian42 may I know which VPN u r using? Thank u

Re: Online game

Brian42 — Fri, 30 Jan 2026 03:08:35 GMT

I am using surfshark but others would work too.

I also figured out that the American version of the app which was created to circumvent the ByteDance bans works totally fine (you'd need to change your location in the app store to US on iphones). So, perhaps telus has mistakenly blacklisted the global version of this app in Canada (as it is associated with ByteDance and TikTok) like it should be the USA ¯\_(ツ)_/¯ .

Re: Online game

computergeek541 — Sat, 28 Mar 2026 06:45:05 GMT

removed spam

Re: Online game

SpaceBAWS — Wed, 15 Apr 2026 23:01:55 GMT

Most of my game connection issues, downloading updates not working, slow videos, Steam Link IPv4 connections to Personal PC were all fixed by forcing an IPv4 connection.

Public Mobile seems to only be assigning IPv6. Their MTU (Maximum Transmissable Unit) is set too high so packets get randomly discarded by routers before they reach you. So only IPv4 connections are reliable on Public. Also you can reach IPv4-only servers with this method.

Read the steps to force an IPv4 connection on an APN here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-play-any-games-and-can-t-connect-to-VPN-with-Public-Mobile/m-p/1416006/highlight/true#M967043