topic Re: Super odd situation help need!!!!! in Get Support

Super odd situation help need!!!!!

Lindameng — Sun, 25 Jan 2026 13:31:00 GMT

Need help!!!!

I started activation process for my mom but her phone keeps showing problem I tried using my phone but I ended finished the process using my mom. So the eSIM of her number added to my phone but I deleted the eSIM already is there a way I can do something to get her number back to her phone?

Re: Super odd situation help need!!!!!

hTideGnow — Sun, 25 Jan 2026 03:44:07 GMT

hi @Lindameng

you should not have delete the esim. you should only delete the esim after you install the esim back to the correct phone.

you need the wrong esim to receive text to login the app. Try install the app on your mom's phone and see if you can receive the code. When it says sent your code to you via sms, click Didn't Receive code or Resend code and choose Send email. if you can login , then go to Account page and Puchase sim card and choose eSIM

if you cannot get the code to login, ask PM support agent to help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Super odd situation help need!!!!!

Sansan — Sun, 25 Jan 2026 03:44:31 GMT

Big problem indeed. You will need PM to sort it out for you.

Remember eSIM can only be activated on the ohine that requires service.

Message PM agents using the link below now. They work everyday from until 10PM est but I have a feeling they will be busy so you will have to wait for quite a bit to hear back.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Super odd situation help need!!!!!

hairbag1 — Sun, 25 Jan 2026 03:44:36 GMT

@Lindameng

mom can use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Super odd situation help need!!!!!

Lindameng — Sun, 25 Jan 2026 03:48:01 GMT

I did sent message to agent already. See what’s their reply omg so annoying thank you

Re: Super odd situation help need!!!!!

Lindameng — Sun, 25 Jan 2026 03:49:42 GMT

Thank you but there’s no option to send the code to email. I already sent message to agent see what’s gonna happen 😞 thank you

Re: Super odd situation help need!!!!!

CSA_PM — Mon, 26 Jan 2026 22:37:21 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage