topic Re: Changing Plans in Get Support

Changing Plans

Karanmanku — Tue, 04 Jan 2022 23:18:01 GMT

Hello Moderators,

Could you help me out! I've been desperately trying to switch my plan for the past couple of months. I always schedule a change but it never occurs. I don't know why! This month you guys have the fall promotion $120/90 days for 12gb data and unlimited international text and province-wide talk. I scheduled it for Nov 11. Come Nov 11, it says my account will be suspended if I don't pay by Dec 11 even though I am registered for autopay. So it says I have $100 in my account and I only need to pay $20 to switch over my plan to the $120/90 day plan with 12gb. So I top up $20 so I can switch to the 90 day plan. INSTEAD it charges my account $45 for the previous 30 day plan and not the full $120 for the 90 day plan. So now I have $75 in my account and not the 90 day plan but rather I'm stuck with the 30 day plan AGAIN and the promotion is ending in 7 days. So I added $50 more to my account but thats besides the point. Could you subtract the difference of $120-$45 from my account and switch my plan over to the $120/90 days, Unlimited Internation text, Unlimited Province wide talk, 12GB data.

Thanks

Re: Changing Plans

hummuschips — Sun, 13 Nov 2016 22:07:42 GMT

Hi @Karanmanku

Have you sent a private message to one of the moderators yet? If not, that's probably the first thing I would do. See below for the information required to do so.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Changing Plans

zoomzoom87 — Sun, 13 Nov 2016 22:08:00 GMT

Big back log right now. Good luck getting any help. I'm not able to log into my account to check anything right now. It was never a problem before.

Re: Changing Plans

CaNuCk07 — Sun, 13 Nov 2016 22:08:58 GMT

There was maintenance being done on their servers today so no one was able to login.

Re: Changing Plans

Karanmanku — Sun, 13 Nov 2016 22:11:11 GMT

I messaged a moderator more than a day ago but I don't get responses despite them being active hours or minutes ago replying to later posts. So now I'm resorting to posting here.

Re: Changing Plans

CaNuCk07 — Sun, 13 Nov 2016 22:15:59 GMT

They are extremely backed up which I'm sure will kept get any better this week as the end of the promo approaches. THey should be going in order but I can't say for sure good to follow up and check.

Re: Changing Plans

Karanmanku — Sun, 13 Nov 2016 22:24:18 GMT

I resent them a message but I let them know that I messaged them previously as well. The previous message I forgot to attach my # and stuff. Hopefully it doesn't overlap and cause confusion.

Re: Changing Plans

Luddite — Sun, 13 Nov 2016 23:07:56 GMT

Response time to a private message is now measured in days not hours. For an unlucky few as much as two weeks.

Hang on for the ride; haven't heard of anyone unable to get their phone working on the correct plan .... EVENTUALLY.

To anyone who's phone has stopped working pleased include that in your email subject; for example "PHONE STOPPED WORKING NOV 10"

Re: Changing Plans

Karanmanku — Tue, 15 Nov 2016 21:10:07 GMT

Help me :'( @Shazia_K @Mary_M

Re: Changing Plans

Karanmanku — Fri, 18 Nov 2016 03:50:16 GMT

oh my god.... You guys made such a big blunder... You guys already charged me $45 for the previous plan instead of charging me $120. And when I asked to switch to the new plan by paying the difference of the remaining $75, you charged me $120 full... Thats $45 overcharged...

Please correct this by crediting my account. So frustrated..

@Jeremy_M

Re: Changing Plans

Jeremy_M — Fri, 18 Nov 2016 03:50:20 GMT

Done, sorry for the error on my part 😞

Jeremy

Re: Changing Plans

Karanmanku — Fri, 18 Nov 2016 03:53:09 GMT

Do you understand, how relieved...., I feel... at this very moment.... Like you fixed my plan, and fixed the second error. Thank you and god bless your soul. May you have the best day of your life tomorrow.

@Jeremy_M

Re: Changing Plans

Jeremy_M — Fri, 18 Nov 2016 03:58:12 GMT

Happy I could help @Karanmanku, with that being said, I will call it a night and see if I can relieve some more stress tomorrow 🙂

Good Night 🙂

Re: Changing Plans

KenRH — Tue, 12 Sep 2017 14:40:57 GMT

Hi Everyone,

I'm getting ready to change my current 90 day plan (3 choices) to another 90 day plan for my next billing due on Sep. 20, 2017 , but need some assurance that my current loyality rewards $15.00 with my account will be applied to my new selected plan change (2 choices). Will my account be closed or changed by selecting another plan?

Re: Changing Plans

stonechucker — Tue, 12 Sep 2017 15:01:01 GMT

Hello @KenRH,

Iyou future date the plan now, it *should* switch over on your billing date as you desire.

Here are my experiences with changing plans.

I went from a 30-day to a 90-day, changing pricing from lower to higher, and data from 1 GB/30 to 6 GB/90. My autopay went through at the right amount, but my plan didn't change, and I required help from a moderator.

On my second attempt to change plans, my pricing stayed the same, but my data changed from 6GB/90 to 12GB/90 (Fall Promo 2016). This one went without a hitch.

I don't know if this helps you, but my rewards/credits were fine both times.

Re: Changing Plans

KenRH — Tue, 12 Sep 2017 15:19:36 GMT

Hi, Stonechucker:

Thanks for the information. I may direct message a community moderator to confirm that my loyality rewards be applied to my selected plan change.

Thanks again, and have a great day...

Ken.

Re: Changing Plans

CS_Agent — Tue, 12 Sep 2017 15:24:56 GMT

Hey @KenRH!

Your rewards will not be affected by your plan change. If you see anything weird in your rewards tab, don't hesitate to send us a private message and we will take a look at it for you!

Hope you have a great day! 🙂

Saray

Re: Changing Plans

KenRH — Tue, 12 Sep 2017 15:36:01 GMT

Hi, Saray:

Thank you for your reply, it gives me assurance to go ahead and change my plan on my account dash-board.

Have a great day...