topic Number transfer from Fizz failed in Get Support

Number transfer from Fizz failed

YIZHOUBAI — Mon, 26 Jan 2026 21:45:50 GMT

I switched to PM today

I received message from Fizz and replied yes

I received message from PM saying wrong account number, and they will contact me shortly

I can't do the transfer from my account, says invalid phone number

What should I do?

Re: Number transfer from Fizz failed

hTideGnow — Mon, 26 Jan 2026 21:48:21 GMT

hi @YIZHOUBAI

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer from Fizz failed

rai79 — Tue, 27 Jan 2026 02:33:13 GMT

If your account number is 8 digits, the Public Mobile site requires a 12 digit account number. Add 0000 to the end of the your 8 digit account number so that it goes up to 12 digits.