topic Re: Porting issue in Get Support

Porting issue

Ken8888 — Sun, 22 Feb 2026 23:19:13 GMT

I’m like many of you with “SOS”(no cell service), no SMS since Saturday evening. Fido confirmed they still have my phone number with them even I confirmed the transfer.

Need help looking for a solution.

Thanks

Re: Porting issue

hTideGnow — Mon, 26 Jan 2026 20:14:13 GMT

HI @Ken8888 your issue is both sim and porting

ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting issue

Ken8888 — Mon, 26 Jan 2026 21:38:40 GMT

I have sent direct messages more than 5 hours ago still no reply.

Re: Porting issue

hTideGnow — Tue, 27 Jan 2026 03:45:57 GMT

hi @Ken8888

should be just a bit of delay as announced:
https://productioncommunity.publicmobile.ca/t5/Announcements/Support-Updates-50-Flash-Sale-Promotion/m-p/1404838

Re: Porting issue

Frank52 — Tue, 27 Jan 2026 01:54:36 GMT

Have you tried power off your phone and turning it back on again? Some people have stated that this resolved their SOS issue.

Re: Porting issue

Ken8888 — Tue, 27 Jan 2026 05:12:04 GMT

Tried that many time still not working!