topic Re: Need a SIM in Get Support

Need a SIM

Quantum821 — Mon, 26 Jan 2026 21:20:50 GMT

I signed up for the 50% off promo and when I checked my phone with my IMEI # it said it was eSIM compatible. Now that I need to finish the activation, it says it is not compatible. I don't mind ordering a SIM card, but will I lose out on the promo while I wait for the SIM card?

Re: Need a SIM

hTideGnow — Mon, 26 Jan 2026 21:22:58 GMT

hi @Quantum821

what phone do you have ?

but yes, you will probably need to change to a physical sim. You can get a PM physical sim from Telus or Koodo or Mobile Klink store , then ask PM support agent to update the sim card for you to complete the activation

You can ask them first and see what to do , you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need a SIM

Sansan — Mon, 26 Jan 2026 21:23:46 GMT

No you will not loose out as you have to pay for the plan upfront.

What phone do you have ?

Buy a $5 SIM card from Amazon. Or from Telus for $10.

Re: Need a SIM

Wenner — Mon, 26 Jan 2026 21:33:42 GMT

Same!!

Re: Need a SIM

hTideGnow — Mon, 26 Jan 2026 21:35:08 GMT

sorry @Wenner

what same? can you explain your issue?

Re: Need a SIM

Quantum821 — Mon, 26 Jan 2026 21:35:55 GMT

Awesome, thanks. I assume this is the $5 SIM I need?

https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG/ref=sr_1_7?crid=1CD2ZFDBTI9ZB&dib=eyJ2IjoiMSJ9.-3sRuHn-7tsnkwG7mMJojY4QWTjg6TpqZrHkBPWAb54SAMLwI7hByW5rcDe7uZmvVDEZKizGTKWpMmdY6X1m_GDPCiH6Y2QCmbvkRVNUeJONBiHqVdlKTLeWVUaEXtp0u6WVPlssqayV1ARLXjs_JKsQIm4FQk09cnEyOza3LCB6P-qaL3GSauVHT-YYv8O0_H9CSMhtY92M5u3F1i7643uz69qBnyddOb-Ofei-2N8DkyL8tjo44_gyhKw-K33W29pW0bg2tYBx_NV4gYyJ8oKzBBHf4WryxnCnpQSk6FY.vPEoMLNLtz0fIo1bY5rTsUliegFPL4SN2wrgHiL3PII&dib_tag=se&keywords=public+mobile+sim+card+canada&qid=1769463105&sprefix=sim+card+public+m%2Caps%2C579&sr=8-7#averageCustomerReviewsAnchor

Re: Need a SIM

hTideGnow — Mon, 26 Jan 2026 21:38:11 GMT

hi @Quantum821

yes, that is the one you need

Re: Need a SIM

Sansan — Mon, 26 Jan 2026 21:38:51 GMT

Yep, with prime you get it next day. W/o prime you buy something else for free shipping over $35 in 2 days.

Public Mobile takes up to 10 business days if you buy it from their website.

Re: Need a SIM

JIAKANG — Mon, 26 Jan 2026 22:24:19 GMT

i have same problem ,i can go store buy a sim card ,but i don't know to to active it ,and before paid the plan fee, i choose esim ,but my phone camn't use esim!i have no way to active ,even i buy a physical card ,i camn't active it.

Re: Need a SIM

hTideGnow — Mon, 26 Jan 2026 22:27:15 GMT

hi @JIAKANG

if you phone cannot use eSIM, you need to change to physical sim anyway

but the sim, then message PM and ask them to update it for you, you can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need a SIM

Quantum821 — Mon, 26 Jan 2026 23:05:29 GMT

I have an Samsung S20. I ordered a SIM through Amazon and it should be here tomorrow. I hope I don't lose out on the plan.