topic Re: Activation Issue in Get Support

Activation Issue

Blake4 — Mon, 26 Jan 2026 21:25:39 GMT

I set up a new account yesterday and it still does not work. I get cellular network is not available for calls and no internet for data

Re: Activation Issue

hTideGnow — Mon, 26 Jan 2026 21:27:24 GMT

hi @Blake4

eSIM or physical sim? if physical , try on another phone

if eSIM, make sure old sim cards are removed, old eSIM is disabled. And then set PM esim to Primary and enable it. Try Reboot phone and Reset netowrk Settings.

if same, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation Issue

Nhithao — Mon, 26 Jan 2026 22:02:17 GMT

Hi,
"Remember CS_agent will reply to your Community inbox within 2 to 4 hours, .."
We appreciate your help very much but please manage the expectation for us since currently it is impossible to get reply within 2-4 hours. Without PM saying a clear root cause and ETA to subscribers, will drive us crazy.

Re: Activation Issue

Blake4 — Tue, 27 Jan 2026 21:08:27 GMT

I think I have found the problem. I did not send a "Yes" reply to the TELUS text confirming my request. Can you send another request to TELUS to transfer my cell service so that I can get this working?