topic Re: How long does it take mods to reply? in Get Support

How long does it take mods to reply?

TD8080 — Sun, 22 Feb 2026 23:19:31 GMT

I sent them a message on Saturday morning about the 50% off plan and they haven't answered.

I sent dm to CS_Agent

Re: How long does it take mods to reply?

BKNS27 — Mon, 26 Jan 2026 21:04:44 GMT

They are probably very busy help people with the new promo issues. When they are not busy. They reply back to me within 1/2 hour but when they are very busy. They replied back in 2 days.

Re: How long does it take mods to reply?

Sansan — Mon, 26 Jan 2026 21:05:26 GMT

Saturday? Hopefully they will get to you soon.

The normal times are about 3o minutes to 2 hours. With the issues of the flash promos, it's obviously longer.

There was a message posted from PM about 2 hours ago acknowledging the issue and indicated they are working diligently to get to everyone soon.