topic Re: Can I get help to transfer a number from koodo? in Get Support

Can I get help to transfer a number from koodo?

savuaana — Mon, 26 Jan 2026 20:46:51 GMT

I have received a text from koodo asking me to confirm the departure from their services. I answered yes, and was disconnected. But public mobile did not transfer the number and asked me to take a new number which I did. Can I still have my koodo number transfered?

Re: Can I get help to transfer a number from koodo?

Sansan — Mon, 26 Jan 2026 20:48:54 GMT

Yes, please reach out to cs agent for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be prepared to wait for a few hours for them to get to you.

Re: Can I get help to transfer a number from koodo?

hTideGnow — Mon, 26 Jan 2026 20:49:08 GMT

hi @savuaana

remove the Koodo sim or disable Koodo eSIM

put PM sim in, make sure it is enabled, and set as Primary. Then Reboot phone and click Reset network settings and test

and check if the PM sim connected to the network.

if it does not connected to the network at all, it is not a porting issue but a problem with account. Ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage